Dealing with angry, hard-to-like clients

Description

This workshop is suitable for anyone who comes into contact with angry and aggressive people who can be challenging to deal with. It is appropriate for reception staff, customer service staff, council staff, health workers, support workers and mental health clinicians.

This event will cover:

anger and aggression
techniques for dealing with difficult people
what is difficult behaviour
looking after yourself and others afterwards

Trainers

David Willshire (Clinical and Forensic Psychologist) — Forensicare
Anthea Lemphers (Director of Psychological Services) — Forensicare

Categories: Capability 13 - Enabling reflective and supportive ways of working
Disciplines: Allied Health, Lived Experience Workforce, Medical, Nursing
Levels: Introductory
Lifespans: Adolescent, Youth, Adult, Older Persons

Wednesday 26 June 2019
09:30 to 13:00 Add to calendar

Clifton Hill

Specific location and venue confirmed by provider upon registration.

$165

Provided by Forensicare

For further information contact

training@forensicare.vic.gov.au

Upcoming events

Alcohol and other drugs: Webinar for nurses and midwives

These webinar series have been developed for nurses and midwives working across all areas of the health sector who want to learn more about how to...

Single Session Peer Work: A framework for carer peer support

Carer lived experience peer workers-consultants have been playing an increasingly vital role in the Victorian mental health workforce. Their work is...

How to be an Ally to Consumer Workers - 2 x 1/2 Day

This module introduces learners to the concept of allyship and being an ally to the consumer workforce. Learners will explore why allies are critical...

Browse all events